Ticket Cancellation
You can cancel your tickets online via our Ticket Manager Page. Please verify your ticket to access cancellation and refund options.
Cancellation Fee Policy:
- 30 days before departure: 20% of the ticket price
- 15 days before departure: 50% of the ticket price
- 24 hours before departure: Non-refundable
- No-show: Non-refundable
Please note that cancellations are only available for fares that allow refunds. If you purchased a “Non-Refundable” fare, a refund will not be possible.
Rescheduling Policy
Kohlife can assist with rescheduling booked trips at no extra charge, provided the new ticket price is the same or lower. If the new ticket is more expensive, the difference will apply. Rescheduling must be requested at least 24 hours before departure. It’s the customer’s responsibility to notify Kohlife promptly of any changes needed.
