Frequently Asked Questions
General Payment Info
Has my payment been received?
After booking, you’ll receive a confirmation email with your payment status. You can also manage your ticket via ticket page.
What if I haven’t received an email?
Check your spam or junk folder first. If it's not there, contact us via contact page.
Are tickets bought on Kohlife valid?
Absolutely! Your ticket, with booking reference and ticket number, is sent immediately after purchase. For any questions, reach out to us directly.
How can I obtain a tax (GST/VAT) receipt?
We provide tax invoices for Thai companies. Contact us via contact page for assistance.
Can I add my employer’s name to the receipt?
Unfortunately, once a receipt is issued, we cannot modify it. For reimbursement claims, please contact us via contact page.
How to Pay for Your Bookings
After selecting your travel details, choose your payment method and tap ‘Pay.’ We accept Visa, MasterCard, AMEX, Discover, JCB, PayPal, and PayPal Credit.
Unsuccessful Credit Card Transaction
If your transaction fails, try reloading the page and re-entering your details. Ensure you have enough credit, your card supports e-commerce, and you have a stable internet connection.
Promo Info
How do I find out about promo deals?
Visit our Kohlife Promotions page for the latest offers.
What are Kohlife discount codes?
Discount codes give you savings on Kohlife services. Enter the code during payment to apply the discount.
How can I obtain a Kohlife discount code?
Follow us on Instagram (@koh.life) or Facebook (www.facebook.com/kohlifetravel) for frequent discount codes!
Are there other ways to get a discount?
Yes! Add more trips or travellers to your cart for our Bundle Discount.
About Kohlife
Can you tell me more about Kohlife?
Kohlife is your go-to travel site for affordable routes across Thailand and Southeast Asia. We cover over 1,000 routes and offer the best prices in the region! Visit our About page to find out about us more.
Who are we?
We’re a passionate team dedicated to making your trips unforgettable and safe. Trust is key when booking online, so we’re always here to answer your questions and provide travel tips.
Is Kohlife a transport company or a travel agency?
Kohlife is an independent travel search platform, not a transport operator. We provide transparent results from our partners, so you always get unbiased travel options.
What should I do if I have more questions?
Contact us anytime via contact page.
What if I need to reschedule or cancel my ticket?
Let us know 24 hours before departure, and we’ll assist with rescheduling. Extra charges may apply if the new ticket price is higher. Visit our Ticket Cancellation and Rescheduling page for more details.
Partnership
I want to become your partner!
If you’re in the Southeast Asian tourism industry and want to grow your sales, get in touch! We offer top-tier technology to help you manage your inventory and operations easily. Register for our Partnership Programme here.
What Affiliate Programmes do you offer?
Offline Affiliate Partner ProgrammeIf you’re a hostel, hotel, café, or travel blogger, you can earn by sharing our discount codes. When travellers book through our site, you’ll receive an introduction fee. It’s free to set up, and our team will provide marketing materials.Online Affiliate Partner ProgrammeHave a website that attracts tourists to Southeast Asia? Integrate our search engine into your site, and earn when users book through us. We also collaborate with travel influencers and bloggers! Become a Kohlife Ambassador by registering for our Affiliate Programme here.
Contact Us
Need assistance? Wherever you are, we’re just a click away!
