Frequently Asked Questions

Frequently Asked Questions

General Payment Info

General Payment Info

Has my payment been received?

Has my payment been received?

Every customer will receive the confirmation email after booking where the status of payment is stated. If you’re logged in to your Kohlife account, you can find your payment status in there. If you have bought the ticket, but haven’t registered an account you may do so and access all your actual data in your Personal Cabinet.

Every customer will receive the confirmation email after booking where the status of payment is stated. If you’re logged in to your Kohlife account, you can find your payment status in there. If you have bought the ticket, but haven’t registered an account you may do so and access all your actual data in your Personal Cabinet.

What if I haven’t received an email?

What if I haven’t received an email?

First of all, please, check the spam box as sometimes our letter may end up there. In case you haven’t found your letter there, contact us via support@kohlife.com

First of all, please, check the spam box as sometimes our letter may end up there. In case you haven’t found your letter there, contact us via support@kohlife.com

Are tickets bought on Kohlife valid?

Are tickets bought on Kohlife valid?

Yes, of course! We are completely legitimate. If you make a purchase directly on our website we send you your tickets right away. These tickets, which include a booking reference and ticket number. If you have any questions or requests regarding tickets bought on our website, we are the people you need to contact.

Yes, of course! We are completely legitimate. If you make a purchase directly on our website we send you your tickets right away. These tickets, which include a booking reference and ticket number. If you have any questions or requests regarding tickets bought on our website, we are the people you need to contact.

How can I obtain a tax (GST/VAT) receipt?

How can I obtain a tax (GST/VAT) receipt?

At the moment we only provide the tax invoice for the purpose of tax recovery under a Thai company. Please email us (support@kohlife.com) for your invoice.

At the moment we only provide the tax invoice for the purpose of tax recovery under a Thai company. Please email us (support@kohlife.com) for your invoice.

I need to claim the reimbursement for my travel expenses. Can I add my employer name in the receipt as the recipient?

I need to claim the reimbursement for my travel expenses. Can I add my employer name in the receipt as the recipient?

Unfortunately, we cannot modify a receipt that has been issued. To make claiming your reimbursement easier, please send us the email to support@kohlife.com.

Unfortunately, we cannot modify a receipt that has been issued. To make claiming your reimbursement easier, please send us the email to support@kohlife.com.

How to pay for My Bookings?

How to pay for My Bookings?

After completing your booking details, select your payment method, then tap on the Pay with the button. We accept Visa, MasterCard, AMEX, Discover, JCB. You may also pay with your PayPal and PayPal Credit accounts.

After completing your booking details, select your payment method, then tap on the Pay with the button. We accept Visa, MasterCard, AMEX, Discover, JCB. You may also pay with your PayPal and PayPal Credit accounts.

Unsuccessful Credit Card Transaction

Unsuccessful Credit Card Transaction

Sometimes it can take longer to process your payment. If your first transaction was unsuccessful, please reload the page and try to make the payment again. Please make sure that you enter the correct credit card details (cardholder’s name and card number) before trying to make the payment again. If your transaction still fails, please check whether: You have enough credit card limit. Your credit card can be used for e-commerce transactions. You have a stable internet connection during the transaction.

Sometimes it can take longer to process your payment. If your first transaction was unsuccessful, please reload the page and try to make the payment again. Please make sure that you enter the correct credit card details (cardholder’s name and card number) before trying to make the payment again. If your transaction still fails, please check whether: You have enough credit card limit. Your credit card can be used for e-commerce transactions. You have a stable internet connection during the transaction.

Promo Info

Promo Info

How do I find out about promo deals?

How do I find out about promo deals?

Great question! To stay tuned with the latest promo deals, please visit the Kohlife Promotions page.

Great question! To stay tuned with the latest promo deals, please visit the Kohlife Promotions page.

Kohlife Discount Code

Kohlife Discount Code

What are Kohlife discount codes?

What are Kohlife discount codes?

Kohlife discount codes are codes that you may enter during your payment process. When you have a discount code, you will be entitled to a discount for Kohlife services.

Kohlife discount codes are codes that you may enter during your payment process. When you have a discount code, you will be entitled to a discount for Kohlife services.

How can I obtain Kohlife discount code?

How can I obtain Kohlife discount code?

It is easy if you follow us in the social media (Instagram @koh.life facebook www.facebook.com/kohlifetravel) as we spread the discount codes quite often :)

It is easy if you follow us in the social media (Instagram @koh.life facebook www.facebook.com/kohlifetravel) as we spread the discount codes quite often :)

Are there any other ways to obtain a discount on Kohlife?

Are there any other ways to obtain a discount on Kohlife?

Yes, indeed! Price will drop when you add more trips or travellers to your cart. Get your Bundle Discount today!

Yes, indeed! Price will drop when you add more trips or travellers to your cart. Get your Bundle Discount today!

About Kohlife

About Kohlife

Can you tell me more about Kohlife?

Can you tell me more about Kohlife?

Kohlife is a travelling website where you can find cheap, authentic routes all around Thailand and South-East Asia! How cool is that? We cover more than 1000 routes and destinations and obtain the best prices in the whole of Southeast Asia!

Kohlife is a travelling website where you can find cheap, authentic routes all around Thailand and South-East Asia! How cool is that? We cover more than 1000 routes and destinations and obtain the best prices in the whole of Southeast Asia!

Who are we?

Who are we?

We are a young team which is constantly improving to make your trips unforgettable and safe. We understand that the main question in booking a ticket online is trust, that’s why we are always here to answer all your questions, tell you about the best experiences and give you some tips of where to stay, eat and party. No matter what and where you are, you can reach us anytime!

We are a young team which is constantly improving to make your trips unforgettable and safe. We understand that the main question in booking a ticket online is trust, that’s why we are always here to answer all your questions, tell you about the best experiences and give you some tips of where to stay, eat and party. No matter what and where you are, you can reach us anytime!

Is Kohlife a transport company or is it a travel agency?

Is Kohlife a transport company or is it a travel agency?

Kohlife is an easy-to-use travel search tool that goes a step further than other travel search engines. Our results show you the possible combinations from our travel partners, which allows for transparency with no hidden agenda: we don’t operate our own flights, ferries, buses or trains. In short: we’re an independent entity and, as such, you can rest assured knowing that the results on the screen will always be unbiased and true. We’re happy to give advice on how to use our service, although please be aware that we personally aren’t able to plan your journey in detail, nor can we inform you of any offers on your desired route - that’s exactly what the website is for!

Kohlife is an easy-to-use travel search tool that goes a step further than other travel search engines. Our results show you the possible combinations from our travel partners, which allows for transparency with no hidden agenda: we don’t operate our own flights, ferries, buses or trains. In short: we’re an independent entity and, as such, you can rest assured knowing that the results on the screen will always be unbiased and true. We’re happy to give advice on how to use our service, although please be aware that we personally aren’t able to plan your journey in detail, nor can we inform you of any offers on your desired route - that’s exactly what the website is for!

What should I do if I have some questions?

What should I do if I have some questions?

Need to ask anything? Wondering about Hotel Pick-up Service? You can contact us anytime by Email (support@kohlife.com) or through our social media channels (Instagram: @koh.life facebook: www.facebook.com/kohlifetravel) or our Contact Us Page.

Need to ask anything? Wondering about Hotel Pick-up Service? You can contact us anytime by Email (support@kohlife.com) or through our social media channels (Instagram: @koh.life facebook: www.facebook.com/kohlifetravel) or our Contact Us Page.

What if I need to reschedule or cancel my ticket?

What if I need to reschedule or cancel my ticket?

We will gladly help you reschedule your ticket if you notify us 24 hours prior to the departure. The extra charges may apply in case the new ticket price is higher than the rescheduling ticket. Please check our Ticket Cancellation and Rescheduling Page.

We will gladly help you reschedule your ticket if you notify us 24 hours prior to the departure. The extra charges may apply in case the new ticket price is higher than the rescheduling ticket. Please check our Ticket Cancellation and Rescheduling Page.

Partnership

Partnership

I want to become your partner!

I want to become your partner!

If you are in the tourism business in Southeast Asia and you would like to extend your sales, you can contact us to list your inventory on our platform. We are not only focusing on helping you expand your market but we have the top-end technology for you to use to manage your inventory and your staff. There is no problem when you are out of the office during the high season, you can manage your operation and inventory with your fingertips. You may register to our Partnership Programme here.

If you are in the tourism business in Southeast Asia and you would like to extend your sales, you can contact us to list your inventory on our platform. We are not only focusing on helping you expand your market but we have the top-end technology for you to use to manage your inventory and your staff. There is no problem when you are out of the office during the high season, you can manage your operation and inventory with your fingertips. You may register to our Partnership Programme here.

What Affiliate Programmes do you have?

What Affiliate Programmes do you have?

Offline Affiliate Partner Programme

Offline Affiliate Partner Programme

Whether you are a hostel, hotel, cafe or travel blogger, if you have the traffic of tourists you can start monetizing with them. You can help tourists to save their travelling costs by giving them your discount code. If they book their trip on our website, you will get the introduction fee. There is no cost for you to set this up. Our marketing team will assist you with all kinds of media that suit your location most.

Whether you are a hostel, hotel, cafe or travel blogger, if you have the traffic of tourists you can start monetizing with them. You can help tourists to save their travelling costs by giving them your discount code. If they book their trip on our website, you will get the introduction fee. There is no cost for you to set this up. Our marketing team will assist you with all kinds of media that suit your location most.

Online Affiliate Partner Programme

Online Affiliate Partner Programme

If you have a website which attracts tourists to Thailand and Southeast Asia. We have a very simple way for you to integrate our transportation search engine into your website. The system will redirect the result to our website and we will keep tracking if the customer book the trip on our website, you will start monetising with your traffic. We are also happy to cooperate with travel influencers and bloggers! if you want to become a Kohlife Ambassador! Please register to our Affiliate Programme here.

If you have a website which attracts tourists to Thailand and Southeast Asia. We have a very simple way for you to integrate our transportation search engine into your website. The system will redirect the result to our website and we will keep tracking if the customer book the trip on our website, you will start monetising with your traffic. We are also happy to cooperate with travel influencers and bloggers! if you want to become a Kohlife Ambassador! Please register to our Affiliate Programme here.

Contact Us

Contact Us

Need a Helping Hand? Wherever you are in the world, we are just a click away!

Need a Helping Hand? Wherever you are in the world, we are just a click away!

Contact us