Privacy Policy
Privacy Policy
This Privacy Policy describes how Kohlife collects, uses, discloses, processes and protects personally identifiable information (“Personal Data”) that you (the “User”) may provide in connection with Kohlife’s services available through the website located at www.kohlife.com ("Site"). Personal Data means data about an individual. References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. By visiting or using the Site, you agree and consent to the collection, use, disclosure and processing of your Personal Data in accordance with this Privacy Policy and/or the Website Terms. If you do not agree to the Privacy Policy, please refrain from using the Kohlife Service. All uses that do not comply with the Privacy Policy are prohibited. From time to time, Kohlife may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Our services are constantly evolving and expanding. Unilaterally modify and/or amend and/or restate the Privacy Policy of this Agreement and/or the material made available on the Website without prior notice to the Client. The Company shall notify the Client of any such changes through the Website and/or by the delivery of an email to the Client.
This Privacy Policy describes how Kohlife collects, uses, discloses, processes and protects personally identifiable information (“Personal Data”) that you (the “User”) may provide in connection with Kohlife’s services available through the website located at www.kohlife.com ("Site"). Personal Data means data about an individual. References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. By visiting or using the Site, you agree and consent to the collection, use, disclosure and processing of your Personal Data in accordance with this Privacy Policy and/or the Website Terms. If you do not agree to the Privacy Policy, please refrain from using the Kohlife Service. All uses that do not comply with the Privacy Policy are prohibited. From time to time, Kohlife may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Our services are constantly evolving and expanding. Unilaterally modify and/or amend and/or restate the Privacy Policy of this Agreement and/or the material made available on the Website without prior notice to the Client. The Company shall notify the Client of any such changes through the Website and/or by the delivery of an email to the Client.
I. What kind of data do we collect?
I. What kind of data do we collect?
1. Automatically generated website visitor information
1. Automatically generated website visitor information
We collect information and data that is automatically transmitted or generated by your browser each time you visit our website. Such information includes the IP address, the URLs of the site you visited before accessing our website (“referrer”), the browser used, the browser language, the operating system and user interface, the access device used, date and time of your access, the pages viewed on our website, and the time you spend on the website. Such data is stored for a period of two years and deleted automatically thereafter.
We collect information and data that is automatically transmitted or generated by your browser each time you visit our website. Such information includes the IP address, the URLs of the site you visited before accessing our website (“referrer”), the browser used, the browser language, the operating system and user interface, the access device used, date and time of your access, the pages viewed on our website, and the time you spend on the website. Such data is stored for a period of two years and deleted automatically thereafter.
2. Data provided by you / user accounts
2. Data provided by you / user accounts
Furthermore, we also collect and use the information you provide to us about yourself and about the planning of your trip by using our services: a) When you book a travel product through our service sites, we ask you to provide personal data, e.g. your name, your email address, phone number, billing address, payment method or credit card information, your preferred travel connection and – where applicable – information about your bonus or discount cards. We will only ever ask you for the data that the respective transportation provider requires to complete the booking process. Our forms show what kind of data is required for the respective booking. We cannot process your booking without the provision of the required data. Credit card information will be immediately passed on to the respective payment provider. We only store truncated credit card data (e.g. “**** **** **** 1111”) for reporting purposes and fraud analysis. We store booking-related data for a period of 10 years and thereafter keep the information required by trade and tax law for the statutory retention periods (usually ten years after the conclusion of the contract/booking). b) Should you additionally register for a personal profile with Kohlife by creating a user account, this data will be stored with us for your future bookings We keep your account data as long as you keep up your user account with us. If you decide to delete your account, we delete the associated data. However, potential booking data and related basic data (e.g. your name and address) will be kept as described above. c) If you contact us or our customer support (e.g. by email, telephone or contact form on the website), we use the data you provided (usually your contact information and your inquiry) to respond. We keep your inquiries for a period of five years after answering. To the extent required by trade or tax law, we keep such correspondence for the statutory retention periods (usually six years).
Furthermore, we also collect and use the information you provide to us about yourself and about the planning of your trip by using our services: a) When you book a travel product through our service sites, we ask you to provide personal data, e.g. your name, your email address, phone number, billing address, payment method or credit card information, your preferred travel connection and – where applicable – information about your bonus or discount cards. We will only ever ask you for the data that the respective transportation provider requires to complete the booking process. Our forms show what kind of data is required for the respective booking. We cannot process your booking without the provision of the required data. Credit card information will be immediately passed on to the respective payment provider. We only store truncated credit card data (e.g. “**** **** **** 1111”) for reporting purposes and fraud analysis. We store booking-related data for a period of 10 years and thereafter keep the information required by trade and tax law for the statutory retention periods (usually ten years after the conclusion of the contract/booking). b) Should you additionally register for a personal profile with Kohlife by creating a user account, this data will be stored with us for your future bookings We keep your account data as long as you keep up your user account with us. If you decide to delete your account, we delete the associated data. However, potential booking data and related basic data (e.g. your name and address) will be kept as described above. c) If you contact us or our customer support (e.g. by email, telephone or contact form on the website), we use the data you provided (usually your contact information and your inquiry) to respond. We keep your inquiries for a period of five years after answering. To the extent required by trade or tax law, we keep such correspondence for the statutory retention periods (usually six years).
3. Logging in with Facebook Connect or Google+
3. Logging in with Facebook Connect or Google+
It will also be possible to log into our site using Facebook Connect or Google+. Doing so does not require you to register a separate user account with us. Instead, you can log in using your Facebook or Google login. In the process, Facebook or Google transmit certain personal data to us. Facebook will inform you during registration about the data to be transmitted (Facebook data). You will be given the opportunity to consent explicitly or to refuse. Facebook will not transmit any personal data to us without your permission. We will then be able to see your Facebook username and your public Facebook profile. We will use this data solely for the purposes detailed in this privacy policy. Conversely, Facebook will be able to see whether and when you log into our site using Facebook Connect. All of this applies equally for any logins via Google. You can stop using Facebook Connect or the Google+ login at any time and, if desired, create your own user account with us or use our services without a user account.
It will also be possible to log into our site using Facebook Connect or Google+. Doing so does not require you to register a separate user account with us. Instead, you can log in using your Facebook or Google login. In the process, Facebook or Google transmit certain personal data to us. Facebook will inform you during registration about the data to be transmitted (Facebook data). You will be given the opportunity to consent explicitly or to refuse. Facebook will not transmit any personal data to us without your permission. We will then be able to see your Facebook username and your public Facebook profile. We will use this data solely for the purposes detailed in this privacy policy. Conversely, Facebook will be able to see whether and when you log into our site using Facebook Connect. All of this applies equally for any logins via Google. You can stop using Facebook Connect or the Google+ login at any time and, if desired, create your own user account with us or use our services without a user account.
4. Newsletter and marketing emails
4. Newsletter and marketing emails
If you have subscribed to our newsletter (e.g. by subscribing via the website or when creating a user account), we will send you a newsletter and marketing emails, including information about Kohlife and advertising for offers and services by us and third parties (e.g. travel, accommodation). You can withdraw your consent to receive such emails at any time for free e.g. by using the “unsubscribe” link in our emails. Upon withdrawal of your consent or unsubscribing from the newsletter, we delete your contact information, unless the contact information remains stored as part of your user account or in relation to bookings (see above).
If you have subscribed to our newsletter (e.g. by subscribing via the website or when creating a user account), we will send you a newsletter and marketing emails, including information about Kohlife and advertising for offers and services by us and third parties (e.g. travel, accommodation). You can withdraw your consent to receive such emails at any time for free e.g. by using the “unsubscribe” link in our emails. Upon withdrawal of your consent or unsubscribing from the newsletter, we delete your contact information, unless the contact information remains stored as part of your user account or in relation to bookings (see above).
5. Cookies, web beacons and similar technology
5. Cookies, web beacons and similar technology
Like most other website operators, we use cookies, web beacons and suchlike when you visit our websites or use our services (“tracking facilities”). Cookies are small text files that are stored by your browser on your computer or mobile device and which allow re-identification of your computer or mobile device, potentially across numerous websites. These cookies contain no personal data. Some of the cookies we use are deleted again upon expiry of the session, that is when you close your browser (these are referred to as session cookies). Other cookies remain stored on your device and allow us, or our business partners to recognise your browser during subsequent visits (persistent cookies). The use of cookies and similar methods allows us to collect information about users in order to provide simpler and more convenient access to our website or to provide certain services at all. We use cookies and similar methods for the following purposes: To save your user settings such as language and currency while on our websites and between visits. To store your login status as a registered user (optional), so you do not have to log in again when returning to the website later. For the technical assignment of your visit to certain servers to ensure a safe transition between pages and search queries. To monitor the performance of our systems (no user-based evaluation of data). Service providers for website analysis, retargeting and conversion tracking also uses cookies (see below). If you click a link on our website that takes you to the other websites (for example when making a booking or buying a ticket), it is possible that these other websites also store cookies on your computer. We have no control over these cookies and the data collected in this way and cannot accept any responsibility in that regard.
Like most other website operators, we use cookies, web beacons and suchlike when you visit our websites or use our services (“tracking facilities”). Cookies are small text files that are stored by your browser on your computer or mobile device and which allow re-identification of your computer or mobile device, potentially across numerous websites. These cookies contain no personal data. Some of the cookies we use are deleted again upon expiry of the session, that is when you close your browser (these are referred to as session cookies). Other cookies remain stored on your device and allow us, or our business partners to recognise your browser during subsequent visits (persistent cookies). The use of cookies and similar methods allows us to collect information about users in order to provide simpler and more convenient access to our website or to provide certain services at all. We use cookies and similar methods for the following purposes: To save your user settings such as language and currency while on our websites and between visits. To store your login status as a registered user (optional), so you do not have to log in again when returning to the website later. For the technical assignment of your visit to certain servers to ensure a safe transition between pages and search queries. To monitor the performance of our systems (no user-based evaluation of data). Service providers for website analysis, retargeting and conversion tracking also uses cookies (see below). If you click a link on our website that takes you to the other websites (for example when making a booking or buying a ticket), it is possible that these other websites also store cookies on your computer. We have no control over these cookies and the data collected in this way and cannot accept any responsibility in that regard.
6. Retargeting
6. Retargeting
Our website uses what are known as retargeting tags for presentation of interest-related advertising on third-party websites. A retargeting tag is the name for a JavaScript element that is placed in our website’s source code. If you visit a page on our website that contains a retargeting tag, a provider of online advertising services (“retargeting provider”, e.g. Google, Facebook) places a cookie on your computer and allocates it to the corresponding retargeting target group lists. The retargeting provider uses the cookie to gather data related to your interests (e.g. the pages visited on the Kohlife website or search queries), using pseudonymous identifies. Based on that information, the retargeting provider displays interest-based ads on third party websites. No directly personally identifying data is stored or transmitted, and the usage profiles will not be merged with your personal data. However, the retargeting provider can potentially identify you and track your visits on our website, in particular, if you are a registered user of the retargeting provider (e.g. if you have a Google or Facebook account). When you click the link we will set a persistent cookie that allows us to recognize and observe your opt-out upon later visits to our website. Please note that it must be reset when you delete all cookies in your browser. Opt-out cookies prevent tracking when you visit our website with a specific device, browser and domain. To prevent cookies on different devices or browsers, you have to set the opt-out cookie by clicking the opt-out button on all devices/browsers. The same applies if you visit our website under different top level domains. To prevent tracking in the app, please use the app’s opt-out function (see below).
Our website uses what are known as retargeting tags for presentation of interest-related advertising on third-party websites. A retargeting tag is the name for a JavaScript element that is placed in our website’s source code. If you visit a page on our website that contains a retargeting tag, a provider of online advertising services (“retargeting provider”, e.g. Google, Facebook) places a cookie on your computer and allocates it to the corresponding retargeting target group lists. The retargeting provider uses the cookie to gather data related to your interests (e.g. the pages visited on the Kohlife website or search queries), using pseudonymous identifies. Based on that information, the retargeting provider displays interest-based ads on third party websites. No directly personally identifying data is stored or transmitted, and the usage profiles will not be merged with your personal data. However, the retargeting provider can potentially identify you and track your visits on our website, in particular, if you are a registered user of the retargeting provider (e.g. if you have a Google or Facebook account). When you click the link we will set a persistent cookie that allows us to recognize and observe your opt-out upon later visits to our website. Please note that it must be reset when you delete all cookies in your browser. Opt-out cookies prevent tracking when you visit our website with a specific device, browser and domain. To prevent cookies on different devices or browsers, you have to set the opt-out cookie by clicking the opt-out button on all devices/browsers. The same applies if you visit our website under different top level domains. To prevent tracking in the app, please use the app’s opt-out function (see below).
7. Conversion tracking
7. Conversion tracking
We use advertising partners to advertise our offers on third party websites. We also use marketing tools to determine the success of our advertising measures (“conversion tracking”). We intend to show you advertising relevant to your interests, to optimize our website and achieve a fair calculation of advertising costs. To that end our advertising partners use cookies and web beacons (see above) to measure certain parameters related to the success of an advertising campaign, e.g. display of an ad or user clicks. The cookies are not intended to personally identify you. For the lifetime of the cookie the advertising partner can identify your clicks on an ad and your redirection to a certain landing page (e.g. form input, confirmation page, newsletter subscription). Based on this information, the advertising partner generates conversion statistics. These statistics show e.g. the number of users that have clicked on one of our ads. In addition, the statistics show the number of users that have reached a certain target page that has been marked with a “conversion tag” (remarketing tag, see above). The statistics do not include data that allows us to personally identify you. Due to the conversion tracking tools your browser automatically connects to the server of the advertising partners. We have no influence on the scope and further use of data collected by the conversion tracking tools of our advertising partners. The advertising partners receive the information that you have visited certain pages on our website or clicked on one of our ads. If you are a registered user of the advertising partner (e.g. if you have a Google or Facebook account), the advertising partner can relate your visits to such account data. Even if you are not a registered user with the advertising partner, or are not logged into your account, the advertising partner may collect and store your IP address.
We use advertising partners to advertise our offers on third party websites. We also use marketing tools to determine the success of our advertising measures (“conversion tracking”). We intend to show you advertising relevant to your interests, to optimize our website and achieve a fair calculation of advertising costs. To that end our advertising partners use cookies and web beacons (see above) to measure certain parameters related to the success of an advertising campaign, e.g. display of an ad or user clicks. The cookies are not intended to personally identify you. For the lifetime of the cookie the advertising partner can identify your clicks on an ad and your redirection to a certain landing page (e.g. form input, confirmation page, newsletter subscription). Based on this information, the advertising partner generates conversion statistics. These statistics show e.g. the number of users that have clicked on one of our ads. In addition, the statistics show the number of users that have reached a certain target page that has been marked with a “conversion tag” (remarketing tag, see above). The statistics do not include data that allows us to personally identify you. Due to the conversion tracking tools your browser automatically connects to the server of the advertising partners. We have no influence on the scope and further use of data collected by the conversion tracking tools of our advertising partners. The advertising partners receive the information that you have visited certain pages on our website or clicked on one of our ads. If you are a registered user of the advertising partner (e.g. if you have a Google or Facebook account), the advertising partner can relate your visits to such account data. Even if you are not a registered user with the advertising partner, or are not logged into your account, the advertising partner may collect and store your IP address.
8. Web analytics and statistics / Google Analytics
8. Web analytics and statistics / Google Analytics
On our websites, we use "Google Analytics", a web analytics service provided by Google LLC. (“Google”). Google uses cookies (see above), which are stored on the user's computer and allow us to analyse the use of our website. The information generated by the cookie about the use, including the user’s current, but truncated IP address are transmitted to a Google server in the USA and stored there. Only in exceptional circumstances will the full IP address be transferred and truncated in the USA. Google will use this information on our behalf to evaluate the use of our website, compiling reports on the activities of users of our services, and to provide other services associated with Internet use. In addition, Google may also transfer this information to third parties if required to do so by law or where such third parties process the information on Google's behalf. The IP address sent by your browser to Google Analytics will not be merged with other Google data. You can prevent the installation of cookies by changing the settings of your browser. Please note, however, that this may prevent some of our services’ feature from working correctly. Alternatively, you can prevent the collection of cookie data and your website usage data (including your IP address) by Google and the processing of such data. This sets an opt-out cookie that prevents the future collection of your data when visiting our website. Please note that it must be reset when you delete all cookies in your browser. This website utilizes Google Analytics with the extension “_anonymizeIP()”. This ensures processing of truncated IP addresses, so that no direct personal identification via IP addresses is possible. Personal data associated with cookies, user identifiers (e.g., User-ID) and advertising identifiers (e.g., DoubleClick cookies, Android’s Advertising ID, Apple’s Identifier for Advertisers) will be deleted automatically after 14 months.
On our websites, we use "Google Analytics", a web analytics service provided by Google LLC. (“Google”). Google uses cookies (see above), which are stored on the user's computer and allow us to analyse the use of our website. The information generated by the cookie about the use, including the user’s current, but truncated IP address are transmitted to a Google server in the USA and stored there. Only in exceptional circumstances will the full IP address be transferred and truncated in the USA. Google will use this information on our behalf to evaluate the use of our website, compiling reports on the activities of users of our services, and to provide other services associated with Internet use. In addition, Google may also transfer this information to third parties if required to do so by law or where such third parties process the information on Google's behalf. The IP address sent by your browser to Google Analytics will not be merged with other Google data. You can prevent the installation of cookies by changing the settings of your browser. Please note, however, that this may prevent some of our services’ feature from working correctly. Alternatively, you can prevent the collection of cookie data and your website usage data (including your IP address) by Google and the processing of such data. This sets an opt-out cookie that prevents the future collection of your data when visiting our website. Please note that it must be reset when you delete all cookies in your browser. This website utilizes Google Analytics with the extension “_anonymizeIP()”. This ensures processing of truncated IP addresses, so that no direct personal identification via IP addresses is possible. Personal data associated with cookies, user identifiers (e.g., User-ID) and advertising identifiers (e.g., DoubleClick cookies, Android’s Advertising ID, Apple’s Identifier for Advertisers) will be deleted automatically after 14 months.
9. Social Plugins
9. Social Plugins
Our website uses what are referred to as social plugins by the following social media providers: We use the so-called 2-click solution. If you visit our website, no personal data is transferred to the plugin provider. You can recognize the plugin provider by the label or logo on the button. Only if you click the button and activate the plugin, the plugin provider receives the information that you have visited the respective page of our website. In addition, the information mentioned under Sec. 1 above is transferred by your browser to the plugin provider. If you have an account with the plugin provider, and are logged in, the provider may relate your visit to our website and your additional interaction with the social plugin (e.g. clicking on the “Like” button) to your user account (e.g. your Facebook account). We have no influence on the data collected and processed by the plugin provider, nor do we know the full extent of the data processing, purposes, retention terms and deletion of data by the plugin provider. Please find additional information regarding data processing by the plugin provider in the privacy policies linked above. These policies also include information regarding your rights and privacy-related configuration options. Kohlife website, for the same purposes and on the same legal basis. The contents of this privacy policy thus apply accordingly.
Our website uses what are referred to as social plugins by the following social media providers: We use the so-called 2-click solution. If you visit our website, no personal data is transferred to the plugin provider. You can recognize the plugin provider by the label or logo on the button. Only if you click the button and activate the plugin, the plugin provider receives the information that you have visited the respective page of our website. In addition, the information mentioned under Sec. 1 above is transferred by your browser to the plugin provider. If you have an account with the plugin provider, and are logged in, the provider may relate your visit to our website and your additional interaction with the social plugin (e.g. clicking on the “Like” button) to your user account (e.g. your Facebook account). We have no influence on the data collected and processed by the plugin provider, nor do we know the full extent of the data processing, purposes, retention terms and deletion of data by the plugin provider. Please find additional information regarding data processing by the plugin provider in the privacy policies linked above. These policies also include information regarding your rights and privacy-related configuration options. Kohlife website, for the same purposes and on the same legal basis. The contents of this privacy policy thus apply accordingly.
10. Access to or Correction of Your Personal Data
10. Access to or Correction of Your Personal Data
When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your information under our possession contains errors or omissions, please log into your account on the Site and correct the information. In addition, please update your Personal Data through your account in a timely manner, should there be any changes. If you wish to correct an error or omission in any Personal Data under our possession that cannot be corrected via our Site, or to access your Personal Data under our possession or control, or as provided for by applicable laws, please submit your request to our contact details. We may charge you a reasonable fee for access to the Personal Data, for the purpose of recovering the incremental costs of responding to the access request.
When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your information under our possession contains errors or omissions, please log into your account on the Site and correct the information. In addition, please update your Personal Data through your account in a timely manner, should there be any changes. If you wish to correct an error or omission in any Personal Data under our possession that cannot be corrected via our Site, or to access your Personal Data under our possession or control, or as provided for by applicable laws, please submit your request to our contact details. We may charge you a reasonable fee for access to the Personal Data, for the purpose of recovering the incremental costs of responding to the access request.
11. Registration and Memberships
11. Registration and Memberships
This Site allows you to create a user account with the membership register, based on the data you provide. By providing the data, registering, and creating your account, you warrant that: You are at least 18 years of age Information about you is true and accurate, current and complete as required in the registration form on the Site (the “Registration Data”) You will update this Registration Data to keep it true, accurate and complete Further, you agree that Kohlife is not responsible for any loss or damages that may be suffered by us, you or any third parties, where such loss or damage is caused by inaccurate or incomplete information given by you. You are responsible for maintaining the confidentiality of the password and Username, and you are fully responsible for all activities related to the Username or password. You can only use a single Username and password at one time and are not allowed to use more than one Username. Your password is strictly for your own personal use only, and you agree to keep your password strictly confidential. You agree to immediately notify Kohlife about unauthorized use of your password or account or any other breach of security. For greater security, please ensure that you logout or exit from your account after each use of this Site. You agree that Kohlife will not be liable for any loss or damage suffered by us, you or third parties arising from your failure to comply with this clause.
This Site allows you to create a user account with the membership register, based on the data you provide. By providing the data, registering, and creating your account, you warrant that: You are at least 18 years of age Information about you is true and accurate, current and complete as required in the registration form on the Site (the “Registration Data”) You will update this Registration Data to keep it true, accurate and complete Further, you agree that Kohlife is not responsible for any loss or damages that may be suffered by us, you or any third parties, where such loss or damage is caused by inaccurate or incomplete information given by you. You are responsible for maintaining the confidentiality of the password and Username, and you are fully responsible for all activities related to the Username or password. You can only use a single Username and password at one time and are not allowed to use more than one Username. Your password is strictly for your own personal use only, and you agree to keep your password strictly confidential. You agree to immediately notify Kohlife about unauthorized use of your password or account or any other breach of security. For greater security, please ensure that you logout or exit from your account after each use of this Site. You agree that Kohlife will not be liable for any loss or damage suffered by us, you or third parties arising from your failure to comply with this clause.
12. Consent
12. Consent
As stated above, by browsing and using the Site, ordering a product from the Site, registering for or using any service on the Site, or by clicking the “Confirm” button or equivalent when you create a new account on the Site, you: consent to Kohlife and/or Kohlife’s affiliate companies collecting, using, disclosing and/or processing your above mentioned personal data for the purposes as described above consent to Kohlife and/or Kohlife’s affiliate companies transferring your personal data out of Thailand to other Kohlife affiliate companies where such other Kohlife affiliate companies are sited, and to Kohlife’s (or Kohlife’s affiliate companies’) third party service providers, suppliers or agents for the purposes as described above.
As stated above, by browsing and using the Site, ordering a product from the Site, registering for or using any service on the Site, or by clicking the “Confirm” button or equivalent when you create a new account on the Site, you: consent to Kohlife and/or Kohlife’s affiliate companies collecting, using, disclosing and/or processing your above mentioned personal data for the purposes as described above consent to Kohlife and/or Kohlife’s affiliate companies transferring your personal data out of Thailand to other Kohlife affiliate companies where such other Kohlife affiliate companies are sited, and to Kohlife’s (or Kohlife’s affiliate companies’) third party service providers, suppliers or agents for the purposes as described above.
13. Order of Precedence
13. Order of Precedence
If you have agreed to our Website Terms, in the event of inconsistency between such Website Terms and this Privacy Policy, Website Terms shall prevail.
If you have agreed to our Website Terms, in the event of inconsistency between such Website Terms and this Privacy Policy, Website Terms shall prevail.
II. Data recipients
II. Data recipients
1. Data transmission related to bookings
1. Data transmission related to bookings
a) Transportation provider If you make a booking on our websites, we will transmit any personal data required to the respective transportation provider (e.g. airline, railway, ferry or coach operator) so that the transportation provider can process your booking and produce any personalized tickets that may be required. Such a third party will then process your personal data under its own responsibility and in accordance with its own privacy policies. b) Payment providers The payment details (credit card information) for bookings made directly on our website are processed by a trusted Internet payment processor, who will transmit your data directly to the relevant credit card company. In order to ensure that the credit card is used by the legitimate owner and to prevent cases of online fraud, encrypted credit card information is transferred to an external payment security service for auditing purposes. This transfer may also include additional personal data. Your credit card data is processed by trusted and reliable Internet payment processors. Your credit card details are encrypted (usually using the SSL protocol) before transmission to the payment processor. Your credit card data will not be disclosed to us by the payment processors.
a) Transportation provider If you make a booking on our websites, we will transmit any personal data required to the respective transportation provider (e.g. airline, railway, ferry or coach operator) so that the transportation provider can process your booking and produce any personalized tickets that may be required. Such a third party will then process your personal data under its own responsibility and in accordance with its own privacy policies. b) Payment providers The payment details (credit card information) for bookings made directly on our website are processed by a trusted Internet payment processor, who will transmit your data directly to the relevant credit card company. In order to ensure that the credit card is used by the legitimate owner and to prevent cases of online fraud, encrypted credit card information is transferred to an external payment security service for auditing purposes. This transfer may also include additional personal data. Your credit card data is processed by trusted and reliable Internet payment processors. Your credit card details are encrypted (usually using the SSL protocol) before transmission to the payment processor. Your credit card data will not be disclosed to us by the payment processors.
2. Other service providers
2. Other service providers
We may use third party service providers, in particular for technical and business services, tax advisors and legal counsel. This may include hosting providers, including a content delivery network to cache and provide content, statistics and analytics, providers to handle service desk and support data, provision of CRM systems, sending of newsletters/mailings, spam and fraud prevention, IT service and development providers. These service providers receive personal data solely for the performance of their services for us on our behalf. They are contractually obliged not to use personal data for other purposes. III. Purposes and legal basis of data processing We process your personal data for the following purposes: to enable your access to and visit of the website to facilitate your search queries and bookings to perform our contractual obligations to personalize your ticket or booking and to contact you with regards to the booking process or your user account, for example, to send you the travel documents to facilitate your login on our website or the app (user account functionality), to recognize you as a user and spare you from re-entering your data upon your revisits to our sites to improve our website and services and adapt them to the needs of our users to perform internal quality checks to prevent, detect, process and investigate malfunctions, incidents, fraudulent or other illegal activities, or mitigate the risk of occurrence of the aforementioned events to ensure network and information security to prevent fraud to create statistics on access channels, the use of our website and app and the transition to our partner’s websites and services for internal accounting and invoicing purposes with the respective transportation providers, partners and service providers to personalize our website and offers to display advertisements and special offers that may match your interests (or spare you the display of advertising and special offers which would likely not be of any interest to you) for marketing purposes and to optimize our marketing measures, to enable your interaction with social networks and other users, in order to improve our offer and make it more interesting for our users, to contact you, if requested by you or if necessary to fulfil the contract or permitted by law for the purpose of business process outsourcing to affiliated companies enforcing obligations owed to us, and contractual terms and conditions accounting, risk management and record keeping to send you emails about Kohlife status notifications, news, new functionality or offers of Kohlife third parties (e.g. travel) to transfer data for certain bookings to our partner
We may use third party service providers, in particular for technical and business services, tax advisors and legal counsel. This may include hosting providers, including a content delivery network to cache and provide content, statistics and analytics, providers to handle service desk and support data, provision of CRM systems, sending of newsletters/mailings, spam and fraud prevention, IT service and development providers. These service providers receive personal data solely for the performance of their services for us on our behalf. They are contractually obliged not to use personal data for other purposes. III. Purposes and legal basis of data processing We process your personal data for the following purposes: to enable your access to and visit of the website to facilitate your search queries and bookings to perform our contractual obligations to personalize your ticket or booking and to contact you with regards to the booking process or your user account, for example, to send you the travel documents to facilitate your login on our website or the app (user account functionality), to recognize you as a user and spare you from re-entering your data upon your revisits to our sites to improve our website and services and adapt them to the needs of our users to perform internal quality checks to prevent, detect, process and investigate malfunctions, incidents, fraudulent or other illegal activities, or mitigate the risk of occurrence of the aforementioned events to ensure network and information security to prevent fraud to create statistics on access channels, the use of our website and app and the transition to our partner’s websites and services for internal accounting and invoicing purposes with the respective transportation providers, partners and service providers to personalize our website and offers to display advertisements and special offers that may match your interests (or spare you the display of advertising and special offers which would likely not be of any interest to you) for marketing purposes and to optimize our marketing measures, to enable your interaction with social networks and other users, in order to improve our offer and make it more interesting for our users, to contact you, if requested by you or if necessary to fulfil the contract or permitted by law for the purpose of business process outsourcing to affiliated companies enforcing obligations owed to us, and contractual terms and conditions accounting, risk management and record keeping to send you emails about Kohlife status notifications, news, new functionality or offers of Kohlife third parties (e.g. travel) to transfer data for certain bookings to our partner